Using the NHS APP to send messages from the surgery

The surgery is beginning to use NHS App notifications more regularly to communicate with patients. In time, this will become our main (default) way of sending messages, instead of text messages or emails. Patients will still have a choice about how they receive communications from us. How will this work? When possible, we will send…

Christmas and New Year Opening Hours 2025/2026

Monday 22nd – Wednesday 24th December Hawkinge Surgery: 08:00 – 18:30 (doors open 08:30) • Elham Surgery: 08:00 – 13:00 (doors open 08:30) Christmas Day (25th December): Closed Boxing Day (26th December): Closed Saturday 27th December Hawkinge Surgery: 08:00 – 13:00 (pre-booked appointments only) Monday 29th – Wednesday 31st December Hawkinge Surgery: 08:00 – 18:30…

We’ve Listened to Our Patients 💙

See how we’ve made our waiting room more accessible

Following feedback from our Patient Participation Group (PPG), we’ve added chairs with arms and priority seat signs in our waiting area to make seating more accessible. We now have four dedicated seats for anyone who is disabled, pregnant or less able to stand. Thank you to our PPG for helping us make the practice more…

Paracetamol and Pregnancy

Paracetamol and Pregnancy Paracetamol Use In Pregnancy: No Evidence of Autism Risk The Medicines and Healthcare products Regulatory Authority (MHRA) has confirmed taking paracetamol during pregnancy remains safe and there is no evidence it causes autism in children. It has issued this reminder that taking paracetamol during pregnancy remains safe. Patients should be reminded and…

Johns Hopkins and Patient Need Groups

Patient Need Groups: What are they and how are they used in healthcare? What are the John Hopkins Patient Need Groups (PNGs)? Patient Need Groups categorise patients into different groups based on the complexity and intensity of their healthcare needs rather than just their medical conditions. Instead of focusing solely on a diagnosis (like diabetes…

UPDATE ON AVAILABILITY OF MOUNJARO (TIRZEPATIDE) TO SUPPORT WEIGHT LOSS

Although it has been announced that Mounjaro (Tirzepatide) will become available in primary care settings from Monday, 23 June (for a specific patient cohort) arrangements are being made by Kent and Medway ICB to mobilise a provider of the necessary Behavioural Support for Obesity Prescribing (BSOP) that is specified in the NICE guidelines. Until this…

A NEW WAY TO REQUEST APPOINTMENTS – FROM 1ST MAY 2025

Total Triage – What It Means for You A New Way to Request Appointments 🗓️ Starting 1st May, our practice will be moving to a Total Triage system What is Total Triage? Most appointment requests (except nurse appointments) will now be assessed by a clinician before being booked. This means we can make sure the…

Only Order What You Need

It is estimated that more than 2 million repeat prescription items are wasted in Kent and Medway each year. Stockpiling medications, ordering more than necessary, or picking up repeat prescriptions without checking, costs the NHS and prevents others from using those medicines. Expired medications may not work as intended and could compromise your care, while…

Weight Loss Injections

The Kent and Medway Integrated Care Board (ICB) DOES NOT currently support or fund the use of tirzepatide (Mounjaro) or semaglutide (Ozempic, Wegovy) injections for weight loss in non-diabetic patients. As a result, the GP practice cannot prescribe these medications for weight loss in non-diabetic patients. There is also a criteria for diabetics patients such…

Friends and Family Test Results

After attending for an appointment you will receive a text message asking you to complete a friends and family test. If you do not have a mobile number you can complete the friends and family test via our website https://www.hawkingeandelhamvalleypractice.nhs.uk/contact-us/friends-family-test/ or paper copies are available at reception.

Measles cases on the rise

Measles cases on the rise in England and across Europe. Make sure you and your family are protected against becoming seriously unwell with measles by checking you are up to date with the MMR vaccine The practice will contacting parents and guardians of these children to put in additional clinics we will be providing. If…