We’re pleased to introduce two new features to help make contacting the practice quicker and more convenient.
🎉 We’ve already had patients use the new Check and Cancel service successfully. One patient was in their 80s, showing that the system is simple and easy to use for patients of all ages.
✅ Check and Cancel
If you’re calling from the telephone number we have recorded on your patient record, you can now check your appointment details and cancel an appointment without speaking to a member of our Care Navigation Team. This service is available even when the practice is closed.
Simply:
📞 Call the practice.
➡️ Select Option 1 – Appointments.
➡️ Select Option 1 – Check and Cancel.
➡️ Enter your date of birth in the format DDMMYY.
➡️ Select Option 2 if you wish to cancel your appointment.
Appointments can currently be cancelled up to 1 hour before the appointment time.
⏱️ Call Queue Wait Time
Before you call, you can also see the current estimated longest wait time for our telephone queue. This is shown on our website. Simply visit the homepage and the Phone Wait Time is located next to the eConsult tab.
These new features are designed to make it easier for you to manage your appointments, reduce waiting times on our phone lines and help us offer cancelled appointments to other patients who need them.
Thank you for helping us make the best use of our appointments and improving access for everyone.
