Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday)
- phone us, Monday to Friday, when we are open
- Hawkinge Health Centre: 01303 232300
- Elham Surgery: 01303 840213
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Read more about managing your health online.
Routine appointments
To request a routine appointment
- use our appointment request form, Monday to Friday from 8am to 12pm. We will respond within 2 working days during opening times
- phone us, Monday to Friday, when we are open
- Hawkinge Health Centre: 01303 232300
- Elham Surgery: 01303 840213
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
You can book some nurse appointments online using your Patient Access account or NHS App.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Read more about managing your health online.
Your appointment
However you choose to contact us we may offer you a consultation:
- by phone
- face to face at the surgery or at one of our PCN surgeries
- on a video call
- by text or email.
Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
To cancel your appointment:
- use your NHS account (on the NHS website or in the NHS app)
- reply CANCEL to your appointment reminder text message
- phone us, Monday to Friday, when we are open
- Hawkinge Health Centre: 01303 232300
- Elham Surgery: 01303 840213
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
At the surgery we offer some appointments outside of normal surgery hours...
We have extended hours for booked appointments on:
- Monday 6:30pm to 8pm
- Saturday 8:30am to 12:30pm
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
- If you need an interpreter.
- If you have any other access or communication needs.
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need. We may send a member of our home visiting team. This could be a paramedic, advanced nurse practitioner, health care assistant or a District Nurse.
To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible on:
- Hawkinge Health Centre: 01303 232300
- Elham Surgery: 01303 840213